fintech platform
fintech platform
fintech platform
Redesigning data heavy payment gateway platform with over 400 screens on web and mobile.
Redesigning data heavy payment gateway platform with over 400 screens on web and mobile.
Redesigning data heavy payment gateway platform with over 400 screens on web and mobile.
Industry
Industry
Industry
Fintech
Fintech
Fintech
Scope
Scope
Scope
User testing
User testing
User testing
Web & mobile
Web & mobile
Web & mobile
Design systems
Design systems
Design systems
Duration
Duration
Duration
5 months
5 months
5 months
OverView
OverView
OverView
Softrobotics, a leading provider of digital POS, wallet solutions, and open banking services, facilitates over 4 billion transactions through its advanced payment gateway and SaaS platform, catering to both merchants and customers.
Softrobotics, a leading provider of digital POS, wallet solutions, and open banking services, facilitates over 4 billion transactions through its advanced payment gateway and SaaS platform, catering to both merchants and customers.
Softrobotics, a leading provider of digital POS, wallet solutions, and open banking services, facilitates over 4 billion transactions through its advanced payment gateway and SaaS platform, catering to both merchants and customers.
process
process
process
UI appeared archaic and didn't meet the requirements. IA was ineffective and required thorough examination (there were multiple duplicates of similar pages/functionalities across the site). POs received inquiries regarding the location of specific features.
The goal was to understand the needs of different user profiles and provide best possible experience while ensuring better understandability, scalability and accessibility. The scope was to redesign the entire platform od 400+ screens with the new Information architexture, design system, and a scalable brand identity for the platform.
UI appeared archaic and didn't meet the requirements. IA was ineffective and required thorough examination (there were multiple duplicates of similar pages/functionalities across the site). POs received inquiries regarding the location of specific features.
The goal was to understand the needs of different user profiles and provide best possible experience while ensuring better understandability, scalability and accessibility. The scope was to redesign the entire platform od 400+ screens with the new Information architexture, design system, and a scalable brand identity for the platform.
UI appeared archaic and didn't meet the requirements. IA was ineffective and required thorough examination (there were multiple duplicates of similar pages/functionalities across the site). POs received inquiries regarding the location of specific features.
The goal was to understand the needs of different user profiles and provide best possible experience while ensuring better understandability, scalability and accessibility. The scope was to redesign the entire platform od 400+ screens with the new Information architexture, design system, and a scalable brand identity for the platform.
scope
scope
scope
- Conducted stakeholder interviews with the internal team and dedicated over 16 hours to thoroughly reviewing the existing platform. Prepared detailed user flows for the audit, as the platform lacked design files and was only available in coded form. Meticulously documented all links and screens to establish a comprehensive structure as a foundation for redesign.
- Created benchmark reports based on competitors and other platforms, identified common patterns, best practices.
- Initiated a comprehensive audit to identify and prioritize issues, ranging from major to minor, across UX, UI, information architecture, hierarchy, flow integrity, and alignment with user mental models. Adopted a holistic approach to ensure a cohesive and user-centric platform.
- Conducted stakeholder interviews with the internal team and dedicated over 16 hours to thoroughly reviewing the existing platform. Prepared detailed user flows for the audit, as the platform lacked design files and was only available in coded form. Meticulously documented all links and screens to establish a comprehensive structure as a foundation for redesign.
- Created benchmark reports based on competitors and other platforms, identified common patterns, best practices.
- Initiated a comprehensive audit to identify and prioritize issues, ranging from major to minor, across UX, UI, information architecture, hierarchy, flow integrity, and alignment with user mental models. Adopted a holistic approach to ensure a cohesive and user-centric platform.
- Conducted stakeholder interviews with the internal team and dedicated over 16 hours to thoroughly reviewing the existing platform. Prepared detailed user flows for the audit, as the platform lacked design files and was only available in coded form. Meticulously documented all links and screens to establish a comprehensive structure as a foundation for redesign.
- Created benchmark reports based on competitors and other platforms, identified common patterns, best practices.
- Initiated a comprehensive audit to identify and prioritize issues, ranging from major to minor, across UX, UI, information architecture, hierarchy, flow integrity, and alignment with user mental models. Adopted a holistic approach to ensure a cohesive and user-centric platform.
Result
Result
Result
The revamped UX and UI for Softrobotics delivers a consistent and intuitive information architecture, essential for a tool relied upon daily by hundreds of merchants, customers, and brands for numerous transactions.
The revamped UX and UI for Softrobotics delivers a consistent and intuitive information architecture, essential for a tool relied upon daily by hundreds of merchants, customers, and brands for numerous transactions.
The revamped UX and UI for Softrobotics delivers a consistent and intuitive information architecture, essential for a tool relied upon daily by hundreds of merchants, customers, and brands for numerous transactions.
contribution
contribution
contribution
In summary,
- Documented all existing flows,
- Conducted an audit of screens lacking defined flows, and reviewed connections, features, common patterns, and components.
- Redesigned the information architecture,
- Conducted internal stakeholder interviews and card sorting tests,
- Proceeded wih refining the UX and finalising UI.
In summary,
- Documented all existing flows,
- Conducted an audit of screens lacking defined flows, and reviewed connections, features, common patterns, and components.
- Redesigned the information architecture,
- Conducted internal stakeholder interviews and card sorting tests,
- Proceeded wih refining the UX and finalising UI.
In summary,
- Documented all existing flows,
- Conducted an audit of screens lacking defined flows, and reviewed connections, features, common patterns, and components.
- Redesigned the information architecture,
- Conducted internal stakeholder interviews and card sorting tests,
- Proceeded wih refining the UX and finalising UI.
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